"Cinta dan kebencian, hanyalah berjarak satu hantaman luka dan seribu lautan kenangan" — David Tandri

Monday, July 25, 2016

Final Update on Seoul Garden Issue

As I have stated before, I have reached Seoul Garden's owner to talk about this matter, and I have suggested to publish an official clarification on media. The clarification statement can be accessed on Analisa.

PS: This clarification statement is to clarify the issue following my complaint letter on Analisa.

In order to ensure the balance of the clarification, I have first sent the draft to Chris prior to publication, and he had verified the content without any change made.

This clarification statement will also served as a closure to this case. Thank you.

Medan, 25 Juli 2016

Wednesday, July 20, 2016

Clarification Regarding Seoul Garden Issue

I have read the latest clarification from Seoul Garden's owner, Christopher Angkasa, on Facebook, and thus I'm currently in process of reaching the owner to have a final conclusion about this issue and eventually close this case.

In this post, I won't release any more argument or opinion since I deem it unnecessary for the sake of clearing this matter. Thus, I have taken down the previous posts to prevent any more chaos, as well as a follow-up action regarding the owner's latest official statement. It's hard to explain to all people one by one regarding this matter, regardless of what's right and wrong. I had my right point which admitted as a service and personality failure by Chris, and vice versa. However, Chris has officially written a feedback to address this issue and I have got all the point very clearly. I have to admit, some words spoken between us have led to massive dispute that went viral on the internet. The logic is, what his friends think will be different from what my friends think. So if we keep fighting about this, it will just prolong the debate over this matter, while my purpose of releasing this statement is to end this debate, and to clear the thick dark cloud hanging between the owner and I.

Some people have shown up with a very good point in their comments. Some people were just adding oil in the flame. Some people were looking closely at the source of fire with another oil tank ready to pour it in. I can't prevent this, as everyone has their right to speak what they want. But overall, I thank you for all your feedback and it has served as a very good reminder.

So, I hereby apologize if any part of my doing apparently has set a bad example for the public. I never had the intention of gaining public attention/increasing my blog traffic, or being an attention-seeker type writer as everyone has mentioned.

If there is any further update on this issue, I will surely post it again on my blog.

Thank you!

Medan, 20 Juli 2016

Thursday, November 12, 2015

Employees vs Customers

This is a very wise business mindset that has lost its practice today.

Most companies are unaware of the fact that they might have (for so long) abandoned/forgot about the importance of employee satisfaction, and yet expected their employees to "voluntarily" help with the service excellence program, all for the sake of company's image and marketing purpose.

The question is: how could a company expect their employees to serve the customers right, while the company didn't even serve their own employees right in the first place? Isn't this such a total bullshit and brutal selfish act? A company doesn't issue the paycheck and then think it's settled. That's so traditional and old-fashioned. This is why, to some companies, the so-called service excellence program is forever a mission impossible, no matter how much effort, time and budget they had spent on it to socialize, organizing events, merchandising, etc.

This kind of company was just capable of commanding their employees instead of listening. Even worse is, the company was just commanding their employee to give something better when in (critical) need. Otherwise, the employees were just daily machines to them. As long as it still happens that way, no matter how hard a company tried to convince their employees, the great value of service excellence program would just end on the very presentation board or forum, and did not melt into employees' working spirit.

Because the fact is, it takes only a fresh graduate or common people to understand the value of service excellence and how to treat customers right. So there's no reason that a senior employee with years of accumulated working experience doesn't know about this. It was just their choice to do it or not and what company did was just telling and explaining what they already knew.

In order for them to do that, a company must first ensure their satisfaction, invest more in them, and build their trust towards management. This will create strong sense of belonging inside the employees' community. The positive vibes will spread around them initiatively without need to be commanded, forced, or even threatened by warning letter or any punishment method. This way, even with less budget and effort any company could make this service excellence program happen, automatically and permanently. Even the best result is, a company could finally build a fun family, instead of just boring organization with forced routines.

Medan, November 12th, 2015

Thursday, August 27, 2015

What's Your Greatest Weakness?

Honestly, this is my personal most hated question in an interview. As for me, it is such a dumb question to be asked. What's the use of pointing out someone's weaknesses, while the purpose of hiring is clearly to find someone with great strength or new ability to succeed the previous (failed) worker, or as a significant addition to power up the team?

So the focus of interview is wrong. Job interview is not a private sharing session or family chatting. Such questions like "How many siblings you have? Are you single/married? What do you do at home when you are free?" are not even necessary to be asked! What has it got to do with the work exactly? If these questions really occurred, both the company and candidate are wasting their supposed-to-be-a-quality time. Ever heard of a clueless clue? That's the example!

Job interview is partly business discussion and partly skill discussion. Just like the principle of business, a job interview is a discussion about mutual benefit, which means the candidate and company reps (which do the interview) value each other and then decide whether this relationship worth a deal or not!

From company's pov, they would see what advantage the candidate could offer them in terms of business or operation, that makes the candidate worth given a seat in the company. This is why, I prefer quality questions like, "Tell me about your best achievement in past company? How much was your success rate in meeting your sales target or collection target or production target? What was your strategies to cope with this challenge and that challenge? So... all the talk is about facts and actual stats, not some cheesy psychology question that don't even worth a damn and has no impact to the company's business or operation.

The same thing goes to the candidate. Those who come to interview prepared enough and answerable to all questions above, should now see how much benefit the company could offer them. Does it meet your standard and paid off your skill? Could it be a long term career and let you learn and apply new things? Are they the type of company that is open and will support your work plan in terms of budget and resources?

That... is the ideal interview every company should conduct.

So is the "weakness" question even worth the time to be asked? Wait, you don't expect to test someone's honesty from a question like this, because lying is very easy at the first meet. Who would be so idiot to mention all their weaknesses, while they truly aware that by doing so would cut down their chance of being hired? The truth is, employees will give their honesty to company naturally if the management treat them right!

But some people will ask me, what if I got this question in an interview... what would be my answer? Some people expect I would answer cliche things like "I'm careless, I'm quite emotional, I'm a bad timing person, I'm bad at communicating, etc..." Honestly, I really feel like want to scold them for asking me this question, but since as a candidate I was required to give an answer and it's impossible to say "none" (because then they would response me very quickly, "So you have no weakness. Are you a God?"), I would give them this answer:

"My main weakness is that I'm merely a human being, which means I'm socially dependent, and that is the reason I can't work by myself and I need help. I need others. I need a team to work together. As long as I'm still in need of others, that would be my weakness. And since we sit under the same roof of company, then my weaknesses become their weaknesses, and theirs become mine. And we need to work together to cover each other's weaknesses. That's called teamwork."

Unfortunately, I never had a chance to speak out my answer, since I've never being asked about this "weakness" question. But for those who had, what did you usually response? Or maybe, you have any better idea of answer to fight this idiot question?

Medan, August 27th, 2015

Wednesday, December 24, 2014

My Christmas Wishes

All I simply want in this Christmas is not much:

1) A Sony walkman, and listen to the broken songs which I recorded from the radio.

2) Calling to the radio station secretly (unknown by parents), state my residence street name, order a song from A1 and quickly rush back to the radio tape just to hear my name being mentioned.

3) Tamagotchi, will insist to feed my virtual pet to the stage of obesity, and wait until it falls sick and give it an injection. And I don't know why, I just feel sad when it's really dead.

4) Tazos, just fly it everywhere around my house.

5) a pair of ATT shoes that has a glowing red light on its heel side when stepped on, will keep stepping it and enjoying the light blip while my parents worrying about the battery life.

6) wait for my childhood crush to board the school bus and purposely sit closer to her usual seat.

7) pagering my dad just to say, "Hello, pls come home earlier." (I mean the real '90 pager)

8) riding on a bicycle with two hands off the handlebar, keep cycling fast and purposely run through any speed bumps on the street.

9) buy a fake cigarette candy, put it on my mouth, and pretending to blow out the smoke like a thug.

10) randomly pick an abandoned coin of IDR 25 on the street, and willingly walk miles away just to find a store and purchase a single piece of Fruit-tella candy.

and finally...

11) reach stage 8 of Super Mario Bros without skip any preset rounds through the secret flowerpot, and meet the kingkong in fully armed condition.

Message to Santa:

I really hate it when I was enjoying my free time in the morning prior to school and suddenly my parents shouted to me from the kitchen, "Go out and buy some chili for me. Errr... and some onions too, ...and scallions." And my reply be like, "Damn, why don't you prepare all the stuff you need before you cook?" And I got, "Shut up and just go, or you'll not have your lunch. And remember... you MAY NOT keep the change."

Medan, Christmas Eve, 2014